Terms of service
Last updated: 13 July 2026
Welcome to Skratchies.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.
If you don't agree with these terms, please don't use our website.
About Us
Skratchies is an Australian business offering nail protection products designed to help you play, work and live without compromising nail length.
Throughout these Terms, "we", "us" and "our" refer to Skratchies.
Using Our Website
By using this website, you agree to:
- Use our website for lawful purposes only.
- Provide accurate and complete information when placing an order.
- Not interfere with the operation or security of our website.
- Not misuse, copy or reproduce our content without permission.
We reserve the right to refuse service or cancel orders where we believe these Terms have been breached.
Products
We do our best to ensure product descriptions, images and information are accurate.
However:
- Colours may vary slightly depending on your screen or device.
- Product images are for illustrative purposes only.
- We may update product descriptions, pricing or packaging without prior notice.
Pricing
All prices are shown in Australian Dollars (AUD).
Prices may change without notice.
Shipping costs are displayed separately at checkout.
Orders
Once an order has been placed, you'll receive an order confirmation email.
This confirms we've received your order but does not guarantee acceptance.
In rare circumstances, we may need to cancel or refuse an order, including where:
- A product becomes unavailable.
- Pricing errors occur.
- Fraudulent or suspicious activity is detected.
- We are unable to fulfil the order.
If payment has already been processed, you'll receive a full refund.
Payments
Payments are securely processed through trusted third-party payment providers available during checkout.
We do not store your credit card or payment information.
Shipping
Shipping information, delivery estimates and shipping charges are outlined in our Shipping Policy.
Delivery timeframes are estimates only and cannot be guaranteed.
Returns & Refunds
Our Returns & Refunds Policy explains your rights and the process for requesting a refund or replacement.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
Intellectual Property
Unless otherwise stated, all content on this website—including our logo, branding, product names, graphics, photographs, designs, text and other material—is owned by or licensed to Skratchies.
You may not copy, reproduce, modify, distribute or use our content without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Skratchies is not liable for any indirect, incidental or consequential loss arising from your use of our website or products.
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
Privacy
Your privacy is important to us.
Please refer to our Privacy Policy to learn how we collect, use and protect your personal information.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, availability or privacy practices of those websites.
Changes to These Terms
We may update these Terms of Service from time to time.
The most current version will always be published on this page with the updated revision date.
Your continued use of our website after changes have been published constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes arising in connection with these Terms or your use of our website will be subject to the jurisdiction of the courts of Victoria.
Contact Us
If you have any questions about these Terms of Service, we'd love to hear from you.