Refund policy
Last updated: 13 July 2026
We want you to love your Skratchies. If something isn't quite right, we're here to help.
Change of Mind
Please choose carefully before placing your order, as we don't offer refunds or exchanges for change of mind.
If Something Isn't Right
If your order arrives damaged, faulty or we've sent the wrong item, simply get in touch with us at support@skratchies.com.
To help us sort things out quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
We'll review your claim as quickly as possible and, where appropriate, provide a replacement, refund or another suitable solution.
Before You Send Anything Back
Please contact us before returning any items.
In many cases, we'll be able to resolve the issue without you needing to send the product back, saving you both time and unnecessary postage.
If a return is required, we'll let you know exactly what to do.
Your Consumer Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Our Promise
If we've made a mistake, we'll make it right. That's it. No complicated process, no unnecessary back-and-forth—just friendly support and a fair outcome.
If you ever need a hand, we're only an email away.