Shipping policy
Last updated: 13 July 2026
At Skratchies, we know you're excited to receive your order—and we're just as excited to get them to you.
Order Processing
Orders are typically packed and dispatched within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, promotions or busy periods, dispatch times may be slightly longer. If this happens, we'll always do our best to keep you informed.
Shipping Locations
We're currently shipping to customers in:
- Australia (AU)
- New Zealand (NZ)
We're always looking for opportunities to expand. If you're located outside Australia or New Zealand and would love to see Skratchies in your country, we'd love to hear from you.
Simply contact us at support@skratchies.com and we'll let you know if shipping is available or when we plan to expand to your region.
Shipping Rates
Australia
Tracked Standard Shipping
Flat Rate: $6.95 AUD
New Zealand
Tracked International Shipping
Flat Rate: $14.95 AUD
Shipping rates are displayed at checkout before payment is completed.
Delivery Estimates
Delivery timeframes are estimates only and may vary depending on your location and the shipping carrier.
Australia
- Metro areas: 3–7 business days
- Regional areas: 5–10 business days
- Remote locations: Delivery times may take longer.
New Zealand
- Estimated delivery: 5–10 business days
Please note that delivery delays can occasionally occur due to circumstances outside our control, including carrier delays, weather events, customs processing or peak shipping periods.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
If you haven't received your shipping confirmation within 2 business days of placing your order, please contact us and we'll be happy to assist.
Incorrect Shipping Information
Please ensure your delivery details are correct before completing your purchase.
If you've entered an incorrect shipping address, contact us as soon as possible at support@skratchies.com.
We'll do our best to update your order before it's dispatched; however, once an order has been shipped, we're unable to make changes.
Additional shipping charges resulting from incorrect or incomplete delivery information may be the responsibility of the customer.
Lost or Delayed Parcels
Once your parcel has been handed to the shipping carrier, delivery is managed by them.
If your parcel appears delayed or hasn't arrived within a reasonable timeframe, please contact us and we'll gladly help investigate with the shipping carrier.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the packaging
- Photos of the damaged product
We'll review your claim promptly and work with you to provide an appropriate solution.
International Orders
International orders may be subject to customs inspections, import duties, taxes or other fees imposed by the destination country.
Any customs duties, taxes or additional charges are the responsibility of the customer.
Questions?
If you have any questions about shipping or your order, we'd love to help.