Privacy policy
Last updated: 13 July 2026
At Skratchies, we believe your privacy should be treated with the same care as your order.
This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, place an order, or get in touch with us.
Our online store is powered by Shopify, which helps us securely process your orders and provide the best possible shopping experience.
What We Collect
Depending on how you interact with Skratchies, we may collect:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order history
- Payment details (processed securely by our payment providers)
- Information you provide when contacting us
- Device, browser and website usage information
- Information collected through cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchase
- Provide customer support
- Improve your shopping experience
- Detect and help prevent fraud
- Comply with our legal obligations
- Send marketing emails if you've chosen to receive them
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in our emails.
Payments
Your payment security is important to us.
We do not store your credit card or payment details.
Payments are securely processed through trusted providers such as Shopify Payments, PayPal and any other payment methods available at checkout.
Cookies
Like most online stores, we use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Keep your shopping cart working
- Remember your preferences
- Understand how visitors use our website
- Improve our products, services and website performance
You can disable cookies through your browser settings, although some parts of our website may not function as intended.
Sharing Your Information
We only share your personal information when it's necessary to operate our business and provide our services.
This may include trusted providers such as:
- Shopify
- Payment providers
- Shipping and delivery partners
- Marketing and analytics providers
- Professional advisers where required by law
We never sell your personal information.
Shopify
Our store is hosted by Shopify.
When you browse our website or place an order, some of your information is securely processed by Shopify to help operate our store, process payments, fulfil orders and improve your shopping experience.
For more information about how Shopify handles your personal information, please refer to Shopify's Privacy Policy.
Your Privacy Rights
Depending on where you live, you may have rights in relation to your personal information, including the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information where applicable
- Withdraw consent to receive marketing communications
- Request information about how your personal information is used
If you'd like to exercise any of these rights, simply contact us using the details below.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.
While no online system can guarantee complete security, we work with trusted providers who use industry-standard security measures to help protect your information.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we'll promptly remove it where appropriate.
Changes to This Policy
From time to time, we may update this Privacy Policy to reflect changes to our business, technology or legal obligations.
Any updates will be published on this page with the revised date shown at the top of this policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, we'd love to hear from you.